Jacob Byrlen: Navigating Operations and Strategy at Radiant Healthcare

As Radiant Healthcare continues to expand, Chief Operating Officer Jacob Byrlen has steered the company through rapid growth and complex operations environments the United States and Bangladesh. His insights and strategies offer insight for Radiant’s own clients who are managing the diverse challenges and opportunities that come with a global workforce.

A strategic approach to asynchronous work benefits Radiant clients

Byrlen is deeply involved in the strategic aspects of Radiant Healthcare’s growth. “I’ve really liked the strategy side where we decide what markets we want to go after," he shared. This process involves identifying missing pieces in the company’s capabilities, such as hiring talent with specific expertise, adopting new technologies, and conducting competitor analysis. 

Byrlen’s attention to detail ensures Radiant can effectively address market and client needs, even when the major players in the industry are a world away.

A significant part of Byrlen's role is strategically improving managing the dynamic between the U.S. and Bangladesh teams. “We have very different time zones, so everything that's morning for us is evening over there,” Byrlen explained. To tackle this challenge, he has implemented strategies for effective asynchronous work. 

While having teams on two different contients may seem like a negative, for Byrlen, it is actually a net benefit for Radiant’s clients.  “For U.S. companies, when you come back in the morning, all this stuff is done,” he noted. And during traditional-U.S. work hours, there is still a team stateside to help. 

This 24/7 productivity model is a key differentiator for Radiant’s clients.

Leveraging technology for better collaboration and client onboarding

Technology is a cornerstone of Radiant Healthcare's operations. 

“Internet speeds in Bangladesh are extremely fast, allowing for video calls, and Microsoft Teams is used for instant messaging,” Byrlen remarked. While many employees and organizations in the United States take these advancements for granted, they make the global workforce collaborate seamlessly – and at a lower cost for U.S.-based clients.

Under Byrlen’s leadership, Radiant Healthcare has significantly improved its efficiency, including reducing the time required to onboard new clients. “When we first started working with a client, it took us three to six months to onboard. Now we’ve cut that time in half,” he highlighted. This improvement was driven by a better understanding of client needs through accurate KPIs, sourcing the right talent, and implementing effective training plans based on existing processes.

Byrlen also encourages his team to be proactive and innovative helping to grow their professional careers. “I encourage the team to speak up and think of different ways of approaching a problem,” he said. This approach not only helps to creatively meet client expectations, it enhances the quality and efficiency of services provided.

Continuous improvement for Radiant and its clients

As our teams continue to improve and develop best practices, those skills and processes become incorporated with new clients, ensuring that Radiant Healthcare delivers exceptional customer service. “Taking the best practices we’ve already figured out and rolling those out to new and upcoming clients help us be more efficient and successful,” he said.

Data-driven decision-making is another critical focus area. “It’s important to do baselines and understand the current performance,” Byrlen emphasized. This approach allows the team to make informed decisions, respond effectively to concerns, and continuously improve their operations.

Through strategic planning, technological integration, and a commitment to finding new ways to enhance productivity and responsiveness to clients, Jacob Byrlen is guiding Radiant Healthcare toward sustained growth and operational excellence for the company, and, most importantly, the organizations it serves.